Refund & Return Policy
Refund & Return Policy
Last Updated: June 2026
At Glozian, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
We accept returns of eligible items within 30 days of delivery.
To qualify for a return:
- Items must be unused and in their original condition.
- Items must be returned in their original packaging.
- Proof of purchase from glozian.com is required.
For hygiene and safety reasons, certain items may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products
- Opened or used cosmetics
- Personal care products that have been opened or tampered with
- Gift cards
- Clearance or final sale items
- Products marked as non-returnable
These restrictions help ensure the safety and quality of all products sold to our customers.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact us within 7 days of delivery at:
Include:
- Order Number
- A description of the issue
- Photos of the product and packaging
We will review your request and work to provide a replacement, store credit, or refund when appropriate.
How to Start a Return
To request a return, please contact:
Please include:
- Order Number
- A description of the issue
-
Photos of the product and packaging
Our support team will provide return instructions if your return is approved.
Do not send products back without prior authorization.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original method of payment.
Please allow:
- 3–10 business days for processing
- Additional time depending on your financial institution
Original shipping charges are non-refundable.
Exchanges
At this time, Glozian does not offer direct product exchanges.
If you would like a different product, please follow the policy above to return the eligible item and place a new order.
Cancellations
Orders may be canceled only if they have not yet entered processing or fulfillment.
Once an order has been processed or shipped, it cannot be canceled.
To request a cancellation, please contact:
as soon as possible after placing your order.
We cannot guarantee the order can be cancelled after submission.
Allergic Reactions & Individual Results
Individual skin types and sensitivities vary.
Glozian cannot guarantee specific results from the use of any product.
Customers are encouraged to review product ingredients prior to use and perform a patch test when appropriate.
Refunds will not be issued based solely on personal preference, dissatisfaction with expected results, or individual skin reactions unless otherwise required by law.
Contact Us
If you have questions regarding this Return Policy, please contact:
Glozian Customer Support
Email: hello@glozian.com
We are committed to providing excellent customer service and will respond as quickly as possible.